Refund policy

Return Policy

At Jay Beauty, we take great care to ensure your order is packed accurately and meets our quality standards. At this time, we do not accept returns or exchanges for reasons such as change of mind or dislike of the product.

The only exception is if you receive an incorrect item due to our error. In that case, please contact us within 5 days of receiving your order at hello@wearejay.com with:

• Your order number

• A clear photo of the item you received

• A description of the issue

If we confirm that the item you received does not match your order, we will provide either:

• A replacement of the correct item, at no additional cost, or

• A full refund to your original payment method (your choice).

Please note:

• All issues must be reported within 5 days of delivery.
  

• We are not responsible for orders delivered to the wrong address due to incorrect shipping information provided by the customer.

Thank you for understanding our policy and supporting our small business!